Shipping & Delivery

Shipping and Terms

CHANTILLY IS BASED IN PERTH, AUSTRALIA.

WE WORK MONDAY TO FRIDAY, EXCEPT FOR AUSTRALIAN PUBLIC HOLIDAYS.
SHIPPING LEAD TIMES CAN VARY WITH INTERNATIONAL SHIPPING, YOU CAN FIND MORE INFORMATION BY EMAILING deanna@chantillygifts.com.au

FOR ORDERS WITHIN AUSTRALIA, YOUR ORDER WILL BE PACKED AND SHIPPED WITHIN 2 WORKING DAYS FROM YOUR ORDER.

SHIPPING COSTS ARE BASED ON FLAT PRICE REGARDLESS OF SIZE WHICH OF $11.00

Chantilly reserves the right to contact a customer to change the shipping price if the shipping cost exceed the flat $11.00 by more than 1000%.  For example if a product is ordered and the shipping cost is equal to or greater than $22.00 (double the $11.00 flat rate) then Chantilly will make contact with the customer to discuss further options.  Be assured that 95% of items fall within the $11.00 bracket.

STANDARD DELIVERY FREE SHIPPING OVER $80

SHIPPING TIMES will be calculated through Australia Post (sending from GREENWOOD, WESTERN AUSTRALIA

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

EXPRESS POST

This service offers next day delivery to many locations in Australia. It operates between all capital cities except Darwin and is only applicable to the CBD in Perth.

If your delivery is for an address outside the Express Post network, they will use the fastest possible transport links, but it won't be covered by the Next Day Guarantee. For further information, please see the Australia Post website.

Dispatch is from PERTH

RETURNS

Chantilly Shop accepts returns for damaged goods only, not for change of mind.

INTERNATIONAL SHIPPING

WE DO SHIP INTERNATIONALLY.  IF YOU REQUIRE SHIPPING OUTSIDE OF AUSTRALIA PLEASE CONTACT deanna@chantillygifts.com.au

 

 

 

Gift ideas direct to your Inbox